Shipping & Returns

Shipping & Returns

Shipping and handling charges are based on a flat rate within Canada. Shipments to international destinations will require additional shipping fees, and you will be contacted regarding those fees before your shipment is processed. Please note that your country may levy import customs and duties on any items we ship to you. We will ship your order within 2 - 3 business days, and provide you with confirmation that the shipment is enroute.

Returns:
When you shop at Highgate Alpacas, your satisfaction is always guaranteed. In the event you wish to return an item, we encourage you to include your receipt in order to help us process your return more quickly. However, if you return an item without a receipt, please help speed processing time by telling us when you purchased the product. If you request an exchange, we will pay shipping and handling charges for the item we ship to you. We will notify you when we receive the return. Please allow 2-3 weeks for the delivery of the exchanged item.

International Returns:
If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please allow 4-6 weeks for delivery of your new item. Please note that your country may levy import customs and duties on any items we ship to you.